I am a Veteran Mercedes-Benz owner, this time around I was looking for a specific feature on the car,(lighting package) I tried going through my dealership, but I will not go into details because I do not want to take away from my AWESOME experience with this GREAT dealership.So after giving up on my local dealer and about to give up and going to another brand of cars, I decided to goggle dealers within 50 miles radius and found this dealership, the phone rang three times, I ask for sales and the voice on the other side, very politely identifies himself as Rich and asks how can I help you? I explain what I was looking for and within a few minutes after small talk he says I have one in white, dark inside and would have it for you tomorrow or Monday the latest, we had a brief conversation about the numbers that made sense to me, he replied, we could do that!! At a point on the conversation he says I'm the owner, I hesitated the website look like a big dealership why is he answering the phone? I ask, he said three rings no one picks up I get it, I make sure my calls are answer!! I like that!!!He took my number within the hour I received a call from Edgar Pena, I thought, well there goes that, he push me over to one of his sales people and now is where I loose it, WELL it did not happen, this friendly guy tells me he also lives in New Jersey, I went over what I was looking for, HE GOT IT! Rich had told him what I was looking for I hesitated a little, I really wanted a darker color,but i was somehow willing to comprise for my special feature, he ask him to give him time he will search and that he did call me back and offer me what I think I was looking for all along the perfect color combination with my lighting package and the price I wanted to be! Honestly I was not sure, after a long three months trying to get what I was looking for and two phone calls it was happening...!??He emails me sticker invoice, the car its what I've been looking for and the rest is smooth as can be; email him all the information he needed for the financials, service did not stop there, I get a call from Renee Garcia one of the Sales Manager that offer to bring the paper work to my home for original signatures, But I was able to take the 35 minute ride to the dealership, pretty impressive, friendly staff I got to put a face to voice, the car was not in the dealer but Edgar offer to deliver the car and pick up my 2016 to be grounded, I agreed, within the half hour all the documents were sign and I was on my way back home.The next afternoon spoke to very personable, professional Edgar we agreed on a time deliver the new car to my house, went over the extra features, pretty impressive he knew the car!!A few days later a phone call from Edgar to see how much did I love my new car.I don't normally write recommendations but I think this team deserves it!!Kudos to you!!Great job Mercedes-Benz of Nanuet!

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Read at Google

In all my years of dealing with car dealerships, I had never had such a pleasant experience until I walked into Mercedes-Benz of Nanuet.  I have been leasing for years, and I dreaded the thought of having to deal with sales consultants and sales managers at dealerships. I didn't want to deal with the lies, false promises, bad service, and people trying to rip me off. My experience with Mercedes-Benz of Nanuet has been amazing. I was given a very fair deal, the customer service was outstanding. Rene, the sales manager, goes above and beyond for customers. He believes that every sale that is made counts, which is the problem with other dealers who don't have this philosophy. This is why here, everyone gets a wonderful customer service experience. He worked with me on numbers and was very fair and straight forward from the beginning. This was also the only Mercedes dealer that actually offered me a service maintenance plan. I dealt with 3 other dealerships for my GLE, and it's mind blowing how bad all these other dealerships were in terms of providing good customer service, and pricing the vehicles fairly. My sales consultant Butch was also very friendly and service oriented. They even checked in with me after delivering my car, to make sure everything was going well and told me that if I ever have any questions or concerns, that I can always call them. Let me tell you that this is where they passed the test with flying colors. I have contacted them about a few things after having my vehicle, and they always help me with what I need right away. They are all about building life long relationships with their customers. I will definitely lease more vehicles with them in the near future and in the coming years. Save yourself the time and trouble, and just go see them at Nanuet. It was worth the time and the drive.

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I despise car shopping and what I despise even more is the process and nonsense like "Let me go talk to my manager, blah, blah, blah!!!" At Mercedes Benz of Nanuet, NONE of this nonsense happens. There are no hi-pressure sales, there is no salesperson to manager shenanigans and there are no secrets! You walk in, you are warmly greeted and then, YOU, and only you, control the process. Edgar, my salesperson, was knowledgeable, patient, accommodation and, above all, HONEST!!! Raphael, the manager, was everything you wanted in a manager; agreeable to the deal you struck with his salesperson, imagine that!. And, where and when does the owner (Rich Hess) of the dealership come out, thank you for your business and ask if there is anything he can personally do for you to make your experience better!!! WOW, Simply the best!!!!!!

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If you are looking for service that is top notch-Mercedes-Benz of Nanuet is the place to shop. From the buying experience with Joe Horneman to the service department I am a loyal customer for life. This is my 4th car from this dealership and I couldnt' be happier.

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